EDUCATION
Bachelor of Business Administration: Computer Information Systems
Graduation: May 2003
Idaho State University, Pocatello, Idaho
Certification: Adobe Photoshop 5.5 by Brainbench.com (February 2001)

WORK EXPERIENCE
Network System Administrator, College of Business Support Team. Pocatello, Idaho, Jan 2003 – Present
• Manage NT servers that support faculty, staff, students, and the public
• Solve complex problems involving multiple projects, people, and technologies
• Mentor the support teams as a senior level technician for the organization

Business Partner, RGBQuest, Pocatello, Idaho, Dec. 2000 – Present
• Formed a partnership to produce custom websites for small businesses
• Established lasting relationships with clients to provide exceptional web design services

PC Support Manager, College of Business Support Team. Pocatello, Idaho, Aug 2000 – Dec. 2002
• Managed a technical support team to accomplish daily goals and long-term projects
• Redesigned the College of Business website graphics using Adobe Photoshop
• Developed configurations for several groups of computer systems for faculty use

PC Support Technician, College of Business Support Team. Pocatello, Idaho, May 1998 – Aug. 2000
• Constructed a PC Support web site
• Gained hardware, software and networking experience using DOS, Windows 95-2000
• Collaborated with faculty and staff to solve problems

Assistant Technical Support, Nonpareil Corporation, Blackfoot, Idaho, May 1997 – May 1998
• Assisted an IT manager in maintaining computer systems and workstations
• Learned advanced troubleshooting skills for hardware, software, and network failure

SKILLS
• HTML, Visual Basic, SQL, ASP, PHP, Access DB, Office Applications
• Microsoft DOS, Windows 95 - 2000, ME, NT, XP, Advanced Server 2000, Exposure to Linux
• Active Directory, Exchange 2000, SQL Server 2000, IIS, DNS
• Adobe Photoshop 4.0 – 7.0, Dream Weaver 3 – MX
• Networking, Hardware management, Software configuration management

AFFILIATIONS
• Student member of the Council of Logistics Management (2002 – Present)
• Treasurer for the Association for Computing Machinery (1999 – 2000)

PROFESSIONAL REFERENCES

Dr. Corey Schou, Associate Dean of Information Systems
College of Business
Office BA 510
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-3194
(Email available upon request)
http://cob.isu.edu/schou

Michele Harris, Support Team Leader
College of Business
Office BA 509
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-5396
(Email available upon request)

Dr. Dennis Krumwiede, Management Professor
College of Business
Office BA 436
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-3506
(Email available upon request)

Dr. Carol Mahar, Assistant Dean
College of Business
Campus Box 8020
Idaho State University, Pocatello, ID 83209-8020
Office: (208)282-2491
Fax: (208) 282-4367
(Email available upon request)