EDUCATION
Bachelor of Business Administration: Computer Information Systems
Graduation: May 2003
Idaho State University, Pocatello, Idaho
Certification: Adobe Photoshop 5.5 by Brainbench.com (February 2001)
WORK EXPERIENCE
Network System Administrator, College of Business Support Team. Pocatello,
Idaho, Jan 2003 – Present
• Manage NT servers that support faculty, staff, students, and the public
• Solve complex problems involving multiple projects, people, and technologies
• Mentor the support teams as a senior level technician for the organization
Business Partner, RGBQuest, Pocatello, Idaho, Dec. 2000 – Present
• Formed a partnership to produce custom websites for small businesses
• Established lasting relationships with clients to provide exceptional
web design services
PC Support Manager, College of Business Support Team. Pocatello, Idaho,
Aug 2000 – Dec. 2002
• Managed a technical support team to accomplish daily goals and long-term
projects
• Redesigned the College of Business website graphics using Adobe Photoshop
• Developed configurations for several groups of computer systems for faculty
use
PC Support Technician, College of Business Support Team. Pocatello,
Idaho, May 1998 – Aug. 2000
• Constructed a PC Support web site
• Gained hardware, software and networking experience using DOS, Windows
95-2000
• Collaborated with faculty and staff to solve problems
Assistant Technical Support, Nonpareil Corporation, Blackfoot, Idaho,
May 1997 – May 1998
• Assisted an IT manager in maintaining computer systems and workstations
• Learned advanced troubleshooting skills for hardware, software, and network
failure
SKILLS
• HTML, Visual Basic, SQL, ASP, PHP, Access DB, Office Applications
• Microsoft DOS, Windows 95 - 2000, ME, NT, XP, Advanced Server 2000, Exposure
to Linux
• Active Directory, Exchange 2000, SQL Server 2000, IIS, DNS
•
Adobe Photoshop 4.0 – 7.0, Dream Weaver 3 – MX
• Networking, Hardware management, Software configuration management
AFFILIATIONS
•
Student member of the Council of Logistics Management (2002 – Present)
•
Treasurer for the Association for Computing Machinery (1999 – 2000)
PROFESSIONAL REFERENCES
Dr. Corey Schou, Associate Dean of Information Systems
College of Business
Office BA 510
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-3194
(Email available upon request)
http://cob.isu.edu/schou
Michele Harris, Support Team Leader
College of Business
Office BA 509
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-5396
(Email available upon request)
Dr. Dennis Krumwiede, Management Professor
College of Business
Office BA 436
Idaho State University, Pocatello, Idaho 83209
Office: (208)282-3506
(Email available upon request)
Dr. Carol Mahar, Assistant Dean
College of Business
Campus Box 8020
Idaho State University, Pocatello, ID 83209-8020
Office: (208)282-2491
Fax: (208) 282-4367
(Email available upon request)